Questions with answers about information system

• How is data being converted to Information, and then knowledge?

·         Customer Care And Billing System(CC&B):

If the consumers want to know their monthly water/electricity bill, the last date they paid and unpaid their bills. The employees will inter their consumer name, B.O Box, phone number, account number or cable number. In addition, they might find in extra information about the consumers like their name and the number of houses that they own.

·         GIS  System ( Geographic Information system ):

AADC can estimate the future need and plans for supplying water and electricity in each region by entering region name in the GIS System, which will give them the current houses there, the houses that will built in future, and the number of cables needed.

• How are the information systems reducing time/cost/errors?

1-Information systems collect all data and process it; to give information and knowledge that are useful for applicant use.

2- Information systems save time, save place, more organized, and lead to employees and customers’ satisfaction by facilitating their tasks and transactions.

• Can the information system(s) be enhanced to be more beneficial and how

•  Development on CC&B System.

AADC is planning to make a few enhancements on CC&B System, by adding more features that allow users (Employees) to be more flexible and comfortable by benefit from its criteria.

• Plans of having additional information system(s) implemented in the future and why?

•        Integrated Voice Response System (IVR).

Appling IVR system is under the process of study by AADC vendors, and will be used by call centre. Customers can find their data, pay their bills and complain in the same system without needing to visit AADC. And this system will save everything, and will be too easy to use and deal with.