AADC depend on team works and groups to provide its services, which satisfies its clients because each team is specialized in performing specific tasks. AADC has seven teams each deals with specific systems.
Teams and their tasks in AADC:
- Help Desk Team:
They receive and respond to calls, solve customers' and employees problems in the shortest time.
- Call centre team :
They work 24/7.
- Support Team :
This team is very important at AADC because it is the first line support. Their main work is dealing with hardware by requesting equipments for new staff and load back up for programs. Moreover, if there is any technical failure in the hardware, they are always ready to solve it. Also, they help employees in using printers, scanners, and other devices. In addition, if there is any problem in computers, they deal with it in a way that saves the files from any damage.
- Network Team:
This team specializes in dealing with networks. They provide wireless network to all AADC offices, and communicate with Etisalat and Water & Electricity Authority; because all their works are associated with these two. They solve any problem related with network such as wireless or wired problems.
- Server Team:
They link between AADC and ADDC (Abu Dhabi Distribution Company). They have services that include all ADDC (daily backup, e-mail, data and powers). This team work 24 hour and 7 days and they serve new employees with new accounts.
- Security Team:
They install antivirus programs and block unauthorized websites on AADC network. They isolate and protect AADC network if any damage or viruses enter the device from any websites.
- Application Team:
It is a second line support and it is a large team. They work in parallel with Abu Dhabi Distribution Company. Everyone in this team is responsible for specific program (software).
AADC has a lot of systems but we take the most important systems that they use.
I think team members were perceive themselves as a social entity within an organization. and that affect their accomplishment of tasks that cannot be achieved by individuals working alone.
From my point of view I believe that every team count on one or more other team ; for example ( support team & application team ) , because they complete each other & make the work more professional.
Esra'a Faisal